Frequently Asked Questions

Here is a list of some of the most frequently asked questions we've received at Concept of Movement. If you don't see your question in our list, please contact us.


Why Concept of Movement?

At Concept of Movement, our approach to multi-disciplinary health is different. Many clinics offer the same services we do, at a similar costs. So why choose us?

First and foremost, we cultivate a positive, healthy environment. Our team consists of happy, confident people who love what they do, practice what they preach, and truly want to help others; this gives us a strong foundation for our treatments.

Second, we practices integrity. Our health care practitioners treat each patient objectively. We feel that it is of paramount importance to put your interests first. If one type of treatment doesn’t seem to be the best fit, we refer you to another type within our walls. And if it seems that another type of practitioner would be best suited to help you, we refer to someone outside of the clinic. It’s about you as the patient, not us as the practitioner.

Finally, at Concept of Movement we live by the saying, “two heads are better than one.” Many of our patients see more than one of our practitioners. We make it our mission to have outstanding communication between our practitioners, which means that we discuss mutual patients’ cases (with the permission of the patient, of course!). This means that you get two (or more) qualified people with different health backgrounds working on helping you feel better, faster.

What happens on the first visit?

The first time you visit Concept of Movement, you will be asked to come a few minutes early to fill in some forms. This paperwork will consist of a health history form, consent forms and a clinic policies form. After that, the practitioner will come and get you from the waiting area and you will head to the treatment area.

Physiotherapy: The Physiotherapist will go over your health history with you, and then perform a comprehensive assessment, typically lasting between 45 and 60 minutes.They will look at your posture, range of motion in different joints, and execute other tests specific to your particular issues.After the assessment, the physiotherapist may include some treatment (manual therapy, ultrasound, stretching or otherwise), and will assign you some exercises to perform at home.

Massage: The RMT will go over your health history with you, and then perform a short assessment, typically lasting no more than 15 minutes in most cases. They will go over your expectations for the treatment, explain how to undress, and answer any other questions you may have. First visits for massage are usually 60 minutes, including the intake and assessment.

What do I need to bring to my first session?

It is advisable to bring along any x-rays and scan results that you may already have had taken, the more information we have, the more effect your treatment will be! It is also recommended that you bring loose clothing such as shorts and t-shirt to change into, and indoor foot wear if you prefer not to be in sock feet or slippers.

Is my pain normal?

No. Pain in general is not “normal” (but it sure is common!). Pain is a symptom of dysfunction, and often shows up late in the game, after your body has sent you other signals that something is amiss.These signals could include aching, twinges, fatigue, irritability, or the feeling that something is just “off”. Part of what we do at Concept of Movement is help you increase awareness of your body’s signals, so that you may notice them earlier and head off pain.

I don’t need treatment. The pain will just go away, won’t it?

Sometimes, yes.But pain is your body’s way of telling you to really pay attention.And if you’ve been injured or have dysfunction, your body may adapt after awhile and you will be able to “ignore” the pain.Temporarily.Rest assured, however, that untreated pain will return, and will often be worse than the first time.Best to come see us; a treatment can make the difference between a minor injury and a chronic one.

How many sessions will I need to get better?

This is a question that can make or break how well you get, and how fast. Unfortunately it’s not always an easy question to answer. Our practitioners will lay out a treatment plan for you after the first visit or assessment that represents the ideal treatment schedule for you. At Concept of Movement, everyone is different – we don’t use cookie-cutter treatment plans that have you scheduled to come in three times a week for life. Our practitioners take into account any conditions or dysfunction you have, and your own personal goals for treatment, as well as your preference, budget, and availability

Athletic Therapy Vs. Physiotherapy

Knowing how Athletic Therapy and Physiotherapy work to promote healing will help you make a more confident decision about which treatment is best for you.

Athletic Therapy and Physiotherapy have similar skill sets when it comes to the assessment and treatment of orthopaedic injuries. The major differences between both health care professions is reflected in the training, techniques used for treatment and the scope of practice.

Registered Physiotherapists

Physiotherapists (P.T.) draw on similar training as Athletic Therapists in orthopaedics, but will be far more encompassing of all physical injuries. They are trained to assess and treat burn patients, people recovering from strokes, traumatic and congenital neurology as well as the elderly. Physiotherapists work in places such as private clinics, hospitals, and elderly care homes. Although some Physiotherapists offer treatments for sports injuries, not all Physiotherapists dedicate their full practice to the treatment and rehabilitation of these injuries like an Athletic Therapist.

Athletic Therapy and Physiotherapy are two distinct professional designations and clients should check with their extended health care plans to see what professional designations are covered.

Can anyone get a massage?

Yes, massage therapy is appropriate for individuals of all ages, including infants, children, and the elderly; however, there are some conditions for which massage therapy is not appropriate. Our qualified Massage Therapists are trained to recognize these cases.

Can I recommend people to come to Concept of Movement?

The more, the merrier!

The majority of our clients are self‐referred. They come to see us because they are pleased with the outcomes we’ve achieved for them or because they have family and friends who were so pleased with our service they’ve sent others to us. We would be happy to expect the same word of mouth referrals from you.

Do I need a physician referral to receive physiotherapy treatment?

You do not need a physician referral to be assessed and treated by a Physiotherapist. Depending on your extended benefits plan, however, you may need a physician referral in order to be covered. Check with your insurance plan if you are unsure.

I am going for an operation. Do you provide rehabilitation programs?

Yes, absolutely. We can customise pre and post-operative rehabilitation program based on the protocol set out by your surgeon.

I don’t have any pain; why should I get a massage?

Our entire bodies are covered in muscle. Muscle moves us around all day. If you’re like most people, you work long hours, sit in the car too much, and generally put your body through a lot on a daily basis. If you work out at the gym or play sports, excellent! That also challenges your muscles daily (albeit in a different way). The point is, we can almost always benefit from a therapeutic massage. Massage increases circulation, relaxes muscles, and makes you feel really good. A t the very least, it forces you to take an hour for yourself every once in a while!

I really like acupuncture. Can all physiotherapists perform acupuncture?

Physiotherapists which have completed additional education beyond the entry-to-practice level can perform acupuncture. Because acupuncture is a higher risk activity, these Physiotherapists must have rostered their acupuncture skills on the public registry of the College of Physiotherapists of Ontario.

Is massage therapy regulated?

The practice of massage therapy is regulated under the Regulated Health Professions Act, 1991 (RHPA) and is therefore a Regulated Health Profession. Only individuals who have completed the requisite training and have met the strict competency requirements of the College of Massage Therapists of Ontario (CMTO) can call themselves a “Massage Therapist” or a “Registered Massage Therapist”. (

My Doctor gave me a referral to see a different Physiotherapist. Can I still come to Concept of Movement?

You are totally entitled to choose your own therapist! Simply bring the referral in with you to your first session and we will liaise with the referring doctor to inform them that you have commenced treatment with us.

What is Massage Therapy?

Visit our page dedicated to our Massage Therapy Services

What is Physiotherapy?

Visit our page dedicated to our Physiotherapy Services

What methods of payment do you accept?

Patients are responsible to settle their accounts at the end of each treatment session. Concept of Movement accepts Visa, Mastercard, Debit and Cash.

Who can deliver physiotherapy services?

Physiotherapy services may be delivered or carried out by a variety of clinicians, such as assistants, kinesiologists or Physiotherapists. Only Registered Physiotherapists can assess a patient’s condition and create a treatment plan, however.

Why is there HST on massages?

In Canada, before a health profession can be exempted from charging HST the profession must be regulated in a minimum of five (5) provinces. Registered Massage Therapists are a regulated health profession currently in only three (3) provinces, Ontario, Newfoundland and British Columbia. Until more provinces become regulated, most Massage Therapists are HST-registered under the rules established by the Canadian Government and are required to charge HST. (