Frequently Asked Questions

Here is a list of some of the most frequently asked questions we've received at Concept of Movement. If you don't see your question in our list, please contact us.


I’ve tried physiotherapy, massage therapy and anything else you can think of, but still can’t fix my symptoms. How are you different and why will it work?

We focus on determining the foundation of your injury and then working to re-build it. Your symptoms may be persisting because the root cause has yet to be addressed. Treating the symptom may mask the pain, but it does not cure it. By learning about you and conducting a detailed assessment, we can discover the source of your condition.

Our treatment approach is very unique. We focus on education and physical activity. We provide you with the tools to strengthen your body, change your posture, and improve your body mechanics. If you make the effort to instil these tools into your daily life, you will see some positive changes.

What is involved in the initial assessment?

During the initial assessment, we assess you, not your injury. Beginning with a detailed interview, your Physiotherapist or Athletic Therapist will learn about you, your physical health, your body mechanics and your symptoms. We then use specific assessment methods to observe how your body moves and determine all possible causes of your symptoms. We will provide you with a diagnosis if one applies.

This will be followed by your first treatment session (included within the initial consult). Finally, you will be educated about your body and your symptoms, as well as provided with some advice on how to move and what to avoid.

The initial consultation is in private room. It is one full hour with a registered physiotherapist or certified athletic therapist. At the end of your assessment your therapist will provide you with a patient Action Plan outlining your follow-up frequency and duration.

What do I need to bring to my first session?

Please wear clothing that is conducive for exercising. Shorts, t-shirt, tank tops and sports bras are sufficient.

Bring any test reports, physician referrals or medical documentation if necessary.

We do not allow outdoor footwear worn in tour facility, it is advisable to bring your own indoor foot wear if preferred.

Finally, bring an open mind, a positive attitude, and we’ll take care of the rest!

Is my pain normal?

No. Pain in general is not “normal” (but it sure is common!). Pain is a symptom of dysfunction, and often shows up late in the game, after your body has sent you other signals that something is amiss.These signals could include aching, twinges, fatigue, irritability, or the feeling that something is just “off”. Part of what we do at Concept of Movement is help you increase awareness of your body’s signals, so that you may notice them earlier and head off pain.

I don’t need treatment. The pain will just go away, won’t it?

Sometimes, yes.But pain is your body’s way of telling you to really pay attention.And if you’ve been injured or have dysfunction, your body may adapt after awhile and you will be able to “ignore” the pain.Temporarily.Rest assured, however, that untreated pain will return, and will often be worse than the first time.Best to come see us; a treatment can make the difference between a minor injury and a chronic one.

What is physiotherapy and how can I benefit?

Physiotherapy is the science of movement and function. Physiotherapy will help anybody who experiences difficulty with movement, strength and pain. It is especially helpful for clients who have sustained injuries, strains, fractures or any loss of movement. Physiotherapy will also help anyone looking to improve their endurance, mobility and strength.

Physiotherapists utilize many skills to help our clients. These include: manual therapy, exercises, acupuncture, ergonomic changes, breathing adjustments and posture techniques. Your physiotherapist will explain each option prior to administration and inform you of its benefits or harm.

Can anyone get a massage?

Yes, massage therapy is appropriate for individuals of all ages, including infants, children, and the elderly; however, there are some conditions for which massage therapy is not appropriate. Our qualified Massage Therapists are trained to recognize these cases.

Can I recommend people to come to Concept of Movement?

The more, the merrier!

The majority of our clients are self‐referred. They come to see us because they are pleased with the outcomes we’ve achieved for them or because they have family and friends who were so pleased with our service they’ve sent others to us. We would be happy to expect the same word of mouth referrals from you.

Do I need a physician referral to receive physiotherapy treatment?

You do not need a physician referral to be assessed and treated by a Physiotherapist. Depending on your extended benefits plan, however, you may need a physician referral in order to be covered. Check with your insurance plan if you are unsure.

I am going for an operation. Do you provide rehabilitation programs?

Yes, absolutely. We can customise pre and post-operative rehabilitation program based on the protocol set out by your surgeon.

I don’t have any pain; why should I get a massage?

Our entire bodies are covered in muscle. Muscle moves us around all day. If you’re like most people, you work long hours, sit in the car too much, and generally put your body through a lot on a daily basis. If you work out at the gym or play sports, excellent! That also challenges your muscles daily (albeit in a different way). The point is, we can almost always benefit from a therapeutic massage. Massage increases circulation, relaxes muscles, and makes you feel really good. A t the very least, it forces you to take an hour for yourself every once in a while!

I really like acupuncture. Can all physiotherapists perform acupuncture?

Physiotherapists which have completed additional education beyond the entry-to-practice level can perform acupuncture. Because acupuncture is a higher risk activity, these Physiotherapists must have rostered their acupuncture skills on the public registry of the College of Physiotherapists of Ontario.

My Doctor gave me a referral to see a different Physiotherapist. Can I still come to Concept of Movement?

You are totally entitled to choose your own therapist! Simply bring the referral in with you to your first session and we will liaise with the referring doctor to inform them that you have commenced treatment with us.

What methods of payment do you accept?

Patients are responsible to settle their accounts at the end of each treatment session. Most insurance providers allow us to submit the invoice on your behalf, to do so please bring your insurance documentation to your appointment and set up with the front desk. Concept of Movement accepts Visa, Mastercard, Debit and Cash.